{"product_id":"shipping-protection-1","title":"Shipping Protection","description":"\u003ch3 data-end=\"1180\" data-start=\"1153\"\u003eOrder Protection Policy\u003c\/h3\u003e\n\u003cp data-end=\"1329\" data-start=\"1182\"\u003eOrder Protection is an optional service offered by Sea Soothe that provides coverage for packages that are lost or damaged during transit.\u003c\/p\u003e\n\u003cp data-end=\"1365\" data-start=\"1331\"\u003e\u003cstrong data-end=\"1365\" data-start=\"1331\"\u003eThis service is not insurance.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-end=\"1437\" data-start=\"1367\"\u003eBy purchasing Order Protection, you agree to the terms outlined below:\u003c\/p\u003e\n\u003ch3 data-end=\"1476\" data-start=\"1444\"\u003eWhat Order Protection Covers\u003c\/h3\u003e\n\u003cp data-end=\"1540\" data-start=\"1478\"\u003eOrder Protection covers the following shipping-related issues:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"1620\" data-start=\"1544\"\u003e\n\u003cstrong data-end=\"1561\" data-start=\"1544\"\u003eLost packages\u003c\/strong\u003e that have not been delivered within the stated timeframe\u003c\/li\u003e\n\u003cli data-end=\"1673\" data-start=\"1623\"\u003e\n\u003cstrong data-end=\"1640\" data-start=\"1623\"\u003eDamaged items\u003c\/strong\u003e received in unusable condition\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"1858\" data-start=\"1753\"\u003eApproved claims will be resolved with a replacement shipment.\u003c\/p\u003e\n\u003ch3 data-end=\"1902\" data-start=\"1865\"\u003eWhen a Package Is Considered Lost\u003c\/h3\u003e\n\u003cp data-end=\"2066\" data-start=\"1904\"\u003eBecause delivery times can vary — especially for destinations such as \u003cstrong data-end=\"2031\" data-start=\"1974\"\u003eHawaii, Alaska, rural areas, or during carrier delays\u003c\/strong\u003e — a package is considered lost if:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"2116\" data-start=\"2070\"\u003eIt has \u003cstrong data-end=\"2109\" data-start=\"2077\"\u003enot been marked as delivered\u003c\/strong\u003e, and\u003c\/li\u003e\n\u003cli data-end=\"2166\" data-start=\"2119\"\u003e\u003cstrong data-end=\"2166\" data-start=\"2119\"\u003e21 days have passed since the shipment date\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"2269\" data-start=\"2168\"\u003eClaims submitted before 21 days from shipment will not be considered lost and will remain in transit.\u003c\/p\u003e\n\u003ch3 data-end=\"2293\" data-start=\"2276\"\u003eDamaged Items\u003c\/h3\u003e\n\u003cp data-end=\"2325\" data-start=\"2295\"\u003eIf your order arrives damaged:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"2376\" data-start=\"2329\"\u003ePlease contact us within \u003cstrong data-end=\"2376\" data-start=\"2354\"\u003e7 days of delivery\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"2433\" data-start=\"2379\"\u003eInclude \u003cstrong\u003eclear photos\u003c\/strong\u003e of the damaged item and packaging\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"2692\" data-end=\"2715\"\u003eWhat Is Not Covered\u003c\/h3\u003e\n\u003cp data-start=\"2717\" data-end=\"2749\"\u003eOrder Protection does not cover:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"2753\" data-end=\"2795\"\u003eIncorrect addresses provided at checkout\u003c\/li\u003e\n\u003cli data-start=\"2798\" data-end=\"2837\"\u003eOrders returned due to address errors\u003c\/li\u003e\n\u003cli data-start=\"2840\" data-end=\"2897\"\u003eDelays that are still within the normal delivery window\u003c\/li\u003e\n\u003cli data-start=\"2900\" data-end=\"2971\"\u003ePackages marked as delivered but sent to a secure location or mailbox\u003c\/li\u003e\n\u003cli data-start=\"2974\" data-end=\"3014\"\u003eInternational customs delays or refusals\u003c\/li\u003e\n\u003cli data-start=\"2974\" data-end=\"3014\"\u003ePackages claimed stolen\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"3021\" data-end=\"3044\"\u003eHow to File a Claim\u003c\/h3\u003e\n\u003cp data-start=\"3046\" data-end=\"3123\"\u003eTo submit a claim, contact our support team at \u003cstrong data-start=\"3093\" data-end=\"3117\"\u003ehello@seasoothe.com\u003c\/strong\u003e with:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"3126\" data-end=\"3145\"\u003eYour order number\u003c\/li\u003e\n\u003cli data-start=\"3148\" data-end=\"3182\"\u003eA brief description of the issue\u003c\/li\u003e\n\u003cli data-start=\"3185\" data-end=\"3224\"\u003eAny relevant photos (for damaged items)\u003c\/li\u003e\n\u003cli data-start=\"3226\" data-end=\"3288\"\u003eClaims must be submitted within the timeframes outlined above.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"3295\" data-end=\"3314\"\u003eImportant Notes\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-start=\"3318\" data-end=\"3357\"\u003eOrder Protection is \u003cstrong data-start=\"3338\" data-end=\"3355\"\u003enot insurance\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3360\" data-end=\"3436\"\u003eSea Soothe reserves the right to deny claims that fall outside this policy\u003c\/li\u003e\n\u003cli data-start=\"3439\" data-end=\"3502\"\u003eAbuse of Order Protection may result in denial of future claims\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Sea Soothe","offers":[{"title":"Default Title","offer_id":44856418926639,"sku":null,"price":2.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/4567\/7871\/files\/Screenshot2026-01-10at2.01.34PM.png?v=1768075306","url":"https:\/\/seasoothe.com\/products\/shipping-protection-1","provider":"Sea Soothe","version":"1.0","type":"link"}